SVP, Relationship Management – Retail Alternatives

SUMMARY

The SVP, Relationship Management – Retail Alts is responsible for managing and growing Ultimus retail alternatives client relationships (interval funds, tender offer funds, BDCs, REITs, feeder funds, DSTs, opportunity zones). A key component of this role is to increase revenue by cross-selling Ultimus services related to other products that the client has in their organization. This includes products serviced by third parties as well as functions performed internally. Additionally, this role will develop strong relationships with clients, ensuring high satisfaction and retention, contract renewals, client profitability, and regularly communicates Ultimus business and product updates.

KEY ACCOUNTABILITIES

• Drives additional revenue working in partnership with the Ultimus Business Development and Product teams.
• Ensures Ultimus has a deep understanding of client product plans in the future and how we can play a role.
• Establishes strategic relationships with key industry Centers of Influence (COI) and industry groups.
• Serves as subject-matter expert in business development meetings.
• Works closely with Ultimus management to ensure service teams are fully aligned to exceed client expectations.
• Works closely with Senior management peers to achieve overall Company P&L goals.
• Escalates issues in accordance with policy and owns resolution working with the executive management teams.
• Works with new clients, Ultimus onboarding, and Service teams to ensure a successful onboarding experience. Participates in onboarding meetings and calls with clients.
• Attends industry conferences and trade groups (ICI, IPA, ADISA, etc.) and participates in working groups and committees.
• Travels, as needed, to meet with clients, Boards, conferences, COI, or other firm-related meetings.
• Maintains a deep understanding of client’s future product plans and how Ultimus can solution.
• Develops and implements client action plans and executes company projects.

PERSONNEL MANAGEMENT

• Manages associates within department including, but not limited to, hiring, training, and developing associates, delegating work assignments, conducting performance appraisals, salary recommendations, coaching and counseling, and administering corrective actions.
• Conducts one-on-one and team meetings with associates on a regular basis.
• Establishes team and individual goals for department.
• Fosters teamwork, high performance of associates and holds associates accountable for their work.

WORKING RELATIONSHIPS

• Mentors associates through instruction, coaching, providing real-time on-the-job experiences, modeling effective practices, and advising on methods used.
• Communicates and coordinates with Executive, Sales, Relationship Management, Product, and Service team members.
• Client executive level business update visits and conference calls on a regular basis.
• Develops and maintains strong internal teamwork with Ultimus department management. Works with internal management and service teams to ensure we are meeting and exceeding client expectations.
• Regular client communication and updates. Manages client account and action plans which focus on client satisfaction, communication, specific service needs, contract renewals, profitability, and product cross-sale.

May perform other duties as required and assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in business administration, financial services, or related field.
• 15+ years of financial services industry experience.
• 7-10 years of management and leadership experience.
• Experience in 40 act products (interval funds, tender offer funds, BDCs, REITs, feeder funds, DSTs, opportunity zones), asset management, asset servicing, business, and/or product strategy development.

KNOWLEDGE

• Client relationship management for registered funds.
• Registered alternative products (interval funds, tender offer funds, BDCs, REITs, feeder funds, DSTs, opportunity zones).
• Administrator functions, including transfer agency, fund accounting, financial reporting, tax, compliance, distribution.
• Salesforce.
• Microsoft Office Suite.
• Adobe Acrobat.

SKILLS AND ABILITIES

• Fully embraces Ultimus Culture. The power of the team, owning the process, and striving for relentless improvement are key aspects of our Culture Playbook.
• Establishes and maintains strong relationships with clients, executive, and senior management.
• Ability to leverage relationships to enhance client satisfaction and achieve company goals. Larger share of wallet/grow revenue.
• Ensures that good business decisions and judgments are made based on sound financial principles and knowledge of the business to broaden company goals.
• Seeks and collaborates on innovative ideas for service enhancements and business improvement.
• Motivates, develops, and trains the Relationship Management team.
• Develops a strong culture built around teamwork.
• Supports all internal service teams with the goal of exceeding client expectations.
• Demonstrates personal integrity, responsibility, and accountability.
• Open for change and innovative ideas.
• Aligns associates with company values and goals.
• Plans and delegates the work of others.
• Motivates and inspires others.
• Assesses the performance of self and associates to make improvements or take corrective action.
• Plans and develops systems and procedures to improve operating quality and efficiency of department in accordance with company policies and procedures.
• Troubleshoots issues utilizing creative and critical thinking skills.
• Multitasking, analytical, and organizational skills.
• Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
• Demonstrates personal integrity, responsibility, and accountability.
• Effectively uses resources such as time and information in conjunction with associates.
• Participates in solving problems and making decisions.
• Presents and expresses ideas and information, written and oral, clearly, and concisely.
• Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
• Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
• Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
• Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.

Equivalent education, experience, and KSA’s will be considered.

 Ultimus is an equal opportunity employer and does not discriminate on the basis of the applicant’s or employee’s race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.